Help Center

Getting started is simple! First, register for an account on our website. You'll receive a confirmation email within 24 hours. Our team will then set up your queue management system and send you login credentials. Once you're set up, you can start using Scan2Q immediately with your customers.

You only need internet connectivity and a smartphone or tablet to manage your queues. That's it! The system works on any modern device with a web browser. No special hardware or complicated setup required.

Customers simply scan a QR code with their smartphone to join the queue. No app download or registration is required. They immediately receive their queue number and can track their position in real-time.

We offer three plans to fit different business needs:

• Basic: Perfect for single locations
• Pro: Ideal for businesses with multiple locations
• Enterprise: Custom pricing for large operations

Yes! We offer a 14-day free trial for all new customers. No credit card required. You can test all features before making a commitment.

Absolutely! You can cancel your subscription at any time with no penalties or hidden fees. Cancel through your account dashboard anytime.

Try these solutions:

• Ensure the QR code is clearly visible and not damaged
• Check that the device camera is working properly
• Make sure the device has internet connection
• Regenerate the QR code from your dashboard

If updates are delayed, check:

• Internet connection stability
• Browser is up to date
• Clear browser cache and reload
• Try a different browser

Click "Forgot Password" on the login page and follow the instructions. You'll receive a password reset link via email. If you don't see the email, check your spam folder or contact us at support@scan2q.com.