Documentation

Complete guides to get the most out of Scan2Q

Getting Started

🚀

Initial Setup

Learn how to set up your Scan2Q account and configure your first location. This guide covers account creation, business information setup, and initial configuration.

  • ✓ Account registration
  • ✓ Business profile setup
  • ✓ Location configuration
  • ✓ Queue settings
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📱

Customer Experience

Understand how your customers will interact with Scan2Q. From scanning QR codes to receiving notifications and tracking their position.

  • ✓ QR code scanning
  • ✓ Queue position tracking
  • ✓ Notifications
  • ✓ Mobile experience
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Features & Functions

📊

Dashboard

Master the analytics dashboard to track queue performance, customer satisfaction, and operational metrics.

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🎫

Queue Management

Learn how to efficiently manage queues, call customers, and handle special situations.

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📈

Analytics

Analyze queue data to optimize staffing, identify peak hours, and improve operations.

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Integration & API

API Documentation

For Enterprise plans, we offer API access to integrate Scan2Q with your existing systems. This includes webhook support, real-time data access, and custom integrations.

Available Endpoints:

  • • GET /api/queues - List all queues
  • • POST /api/customers - Add customer to queue
  • • PATCH /api/customers/{id} - Update customer status
  • • DELETE /api/customers/{id} - Remove from queue
  • • GET /api/analytics - Retrieve queue analytics

For detailed API documentation and authentication details, contact our Enterprise support team at support@scan2q.com

Best Practices

✅ Do's

  • • Place QR codes in visible, accessible locations
  • • Keep queue settings updated for peak hours
  • • Monitor real-time queue status regularly
  • • Respond quickly to customer notifications
  • • Review analytics weekly for optimization

❌ Don'ts

  • • Don't ignore customers in the queue
  • • Don't manually manage queues without reason
  • • Don't let QR codes become damaged
  • • Don't skip queue maintenance
  • • Don't overwhelm customers with notifications

Common Documentation Questions

Can I migrate from another queue system?

Yes! Our team can help migrate your existing customer data. Contact our support team for assistance with data migration.

Is there a mobile app?

Scan2Q is a web-based system optimized for mobile browsers. This means no app downloads needed - just use your smartphone's browser.

What about data security?

We use industry-standard encryption and comply with data protection regulations. See our Privacy Policy for detailed information.