Privacy Policy

Last Updated: November 19, 2025

1. Introduction

At Scan2Q ("we", "us", "our", or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Personal Information You Provide:

  • Account Registration: Name, email address, phone number, business information
  • Payment Information: Billing address, payment method (processed securely)
  • Communication: Information you provide when contacting support
  • Queue Data: Customer queue information and preferences

Automatically Collected Information:

  • Device information (type, OS, browser)
  • IP address and location data
  • Usage statistics and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for:

  • Providing and maintaining our Services
  • Processing transactions and sending related information
  • Sending promotional communications (with your consent)
  • Analyzing usage to improve our Services
  • Detecting and preventing fraud
  • Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption for data in transit
  • Secure data storage and encryption at rest
  • Regular security audits and updates
  • Limited access to personal information
  • Compliance with industry standards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access:

You have the right to request access to the personal information we hold about you.

Right to Correction:

You can request that we correct any inaccurate or incomplete information.

Right to Deletion:

You may request deletion of your personal information, subject to legal obligations.

Right to Opt-Out:

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise any of these rights, contact us at support@scan2q.com with your request.

6. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Scan2Q

Email: support@scan2q.com

7. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. Your continued use of the Services following the posting of revised Privacy Policy means that you accept and agree to the changes.

Scan2Q complies with applicable data protection regulations including PDPA and other local privacy laws.