Everything you need to run Scan2Q.

Scan2Q is a browser-based app. Business owners and staff sign in from a phone, tablet, or computer - customers never need to create an account or install anything.

1. Go to scan2q.com/register and create your business account. New accounts start with a 14-day free trial.
2. Sign in and open your dashboard. If you have no locations yet, the Add Location form opens automatically.
3. Name the location, choose a queue type, and save. See Locations for what each queue type means.
4. Open the new location's QR Code, then print or display it where customers will scan it.
5. Test the flow yourself: scan the code with your phone, join as a test customer, then switch to the staff view and call yourself through the queue.
6. Optional: add staff logins so your team can run the queue without sharing your owner credentials. See Staff Management.

A location represents a branch, counter, clinic, or any single place where customers wait. Queue activity, QR codes, and staff accounts are all grouped by location, and a business can run more than one at a time.

1. From the dashboard, choose Add Location.
2. Enter a clear location name your customers will recognize.
3. Choose the queue type that matches how you serve people (see below).
4. Save, then open the location's QR code to print or display it.

Queue types

There is no separate screen for changing a queue type after creation, so choose carefully at setup. Deleting a location also removes its staff accounts and queue history, so only confirm deletion when you're sure. Your plan sets how many locations you can run - see Billing & Subscription if Add Location is disabled.

1. Scan the location's QR code with a phone camera. No app download or account is required.
2. Enter a name. At a Table location, also enter the party size.
3. If WhatsApp notifications are enabled for that location, opt in and enter a phone number.
4. Select Join Queue to receive a queue number.
5. Keep the waiting page open. It shows your queue number, the number currently being served, and your estimated wait time.
6. The browser may ask permission to show a notification - allow it so you get an alert and sound when you're called, even if you switch apps.
7. When called, the page shows Your Turn with the assigned counter, bay, room, or table.
8. After service, the customer sees a confirmation page and the ticket is complete.

Staff sign in with credentials tied to a single location and manage that location's queue in real time. Every customer moves through the same states: waiting, called, serving, and finally completed or cancelled.

1. Review the top summary: customers waiting, average wait time, and completed today.
2. Use Call Next to bring the next waiting customer forward.
3. Assign a counter, bay, room, or table number and send the alert - this is what triggers the customer's "Your Turn" screen and notification.
4. Choose Complete Service once you've finished serving that customer.
5. If a customer won't be served (didn't show up, left, etc.), choose Cancel on their entry instead of completing it.
6. Periodically review the completed list and use Clear Completed to clear finished entries from the view.

The dashboard is where a business owner manages every location from one place. Switch between locations using the location list, and each one shows live stats: customers waiting, average wait time, and customers completed.

• QR Code: view, refresh, or print that location's code.
• Locations & Staff: search your locations and manage the staff accounts attached to each one.
• Analytics: open historical performance data when your plan includes it.
• Account information: see your plan, trial status, and WhatsApp usage details when the add-on is enabled.
• Support chat: an in-dashboard chat widget for reaching the Scan2Q team.

Open Analytics from the dashboard and choose a preset or custom date range to review how a location has been performing.

Customers keep the waiting page open while Scan2Q checks their status in the background. If they allow it, the browser shows a notification and plays a sound the moment they're called, even if the tab isn't in focus.

WhatsApp is an optional paid add-on. When it's active for a location, enable WhatsApp Notifications on that location's card in the dashboard. Customers who opt in and enter their number when joining can then receive a WhatsApp message when they're called or assigned a service point.

1. On a location's card in the dashboard, choose Add Staff.
2. Set a staff ID and initial password, then share them with your team member securely.
3. The staff member signs in at the normal Scan2Q login and lands directly on their assigned location's Staff Dashboard.
4. From the location's staff list, you can lock or unlock an account, reset its password, or delete it at any time.

Open Billing from the profile menu. It shows your current plan, a WhatsApp usage tab when the add-on is active, and your billing history.

• Activate or change your Scan2Q plan at any time.
• Add, change, or remove the optional WhatsApp add-on when eligible.
• Review usage and download invoices from Billing History.
• Cancel your subscription through the Stripe billing portal. Stripe shows the cancellation timing during the confirmation step.